Shipping Policy
narvomi™ · MIDNIGHT COTTAGE
Shipping Policy
Order preparation, delivery estimates, tracking, and shipping support.
Order processing
After payment confirmation and necessary order verification, preparation generally takes 2–4 business days. During holidays, promotions, or high-volume periods, preparation may take up to 5 business days. Business days exclude weekends and public holidays. Processing and carrier transit are separate stages.
Delivery estimates
For eligible U.S. destinations, standard carrier transit is estimated at 10–15 business days after dispatch. Combined with normal processing, the usual estimate is approximately 12–19 business days from confirmed payment and verification; busy-period processing can extend this. These are estimates, not guaranteed arrival dates. Weather, customs, carrier operations, holidays, and destination can affect delivery.
Destinations and shipping fees
Available destinations, methods, and charges are shown at checkout before payment. If your address is not accepted, contact us before ordering. Delivery estimates for other available destinations should be confirmed with support before purchase. Free shipping is offered only when expressly displayed for an eligible order.
Fulfillment and separate parcels
Fulfillment origin depends on stock availability and delivery arrangements and may differ from our business address. Multiple items may arrive in separate parcels with separate tracking details.
Tracking updates
When tracking becomes available after dispatch, shipment details will normally be emailed to the address used at checkout. A label can be created before the first carrier scan, and tracking may pause between facilities. Contact us if updates remain unchanged for an extended period or delivery exceeds the estimate.
Address corrections
Review your address before paying. Email us immediately if a correction is needed. Changes cannot be guaranteed once processing or shipping preparation begins. If an address problem causes a failed delivery, contact us to discuss the available resolution and any disclosed redelivery cost.
Missing or delivered parcels
If tracking says delivered, check your mailbox, safe delivery locations, household members, building reception, and neighbors. If the parcel is still missing or appears lost in transit, contact us with your order and tracking numbers. We will investigate and arrange an appropriate resolution, which may include replacement, reshipment, or refund.
Damaged or incorrect delivery
Contact us promptly with your order number and issue details; photos are helpful. We will review the problem and provide an appropriate remedy. You will not bear additional costs resulting from an error confirmed to be attributable to us.
Customs and import charges
For international shipments, import duties, taxes, or brokerage charges may apply. Unless stated as included at checkout, these may be payable by the recipient under local rules. Contact us before ordering if you need clarification about charges for your destination.