Return & Refund Policy
narvomi™ · MIDNIGHT COTTAGE
Return & Refund Policy
How to request a return, report a problem, or follow up on a refund.
30-day return period
You may request an eligible return within 30 calendar days after confirmed delivery. Contact service@narvomi.com before sending anything back. Rights that cannot legally be excluded remain unaffected.
Start a return
Provide your order number, product name, and reason for return. If the item is damaged, defective, incorrect, or incomplete, describe the issue and provide photos where possible. We will review your request and provide the return destination and instructions. Do not mail items to the business address without instructions.
Return condition
For change-of-mind returns, items should be unused, unmodified, and in their original condition, with all included pieces and accessories. Use original packaging where reasonably possible and pack fragile items securely. Provide proof of purchase or sufficient order details. These conditions do not restrict remedies for faulty or misdescribed goods.
Exceptions
Products personalized or customized for you, gift cards, and items clearly identified as final sale before purchase may be excluded from change-of-mind returns where permitted by law. Damage caused by misuse or unauthorized modification is not treated as a manufacturing defect. Any applicable mandatory consumer rights still apply.
Damaged, defective, or incorrect items
Contact us promptly after discovering a problem. Do not continue using chipped ceramic, damaged resin, loose metal components, or torn pillows exposing filling. After review, solutions may include replacement, reshipment, refund, or an arranged return. For an error confirmed to be attributable to us, we cover the necessary additional costs of resolving that issue.
Return shipping and original delivery fees
For change-of-mind or incorrect-selection returns, the customer generally pays return postage; the cost depends on the carrier and return destination. Ask us for the destination before choosing a service. Original delivery charges are generally not refunded for preference-based returns unless required by law. We do not charge a restocking fee.
Refund timing and method
After an approved return is received, inspected, and accepted, we generally initiate the refund within 5–10 business days to the original payment method. Your bank or provider may take additional time to post it. If your refund has not appeared after the advised timeframe, contact us with your order number. If the original method cannot receive funds, we will work with the provider on a permitted alternative.
Exchanges
Exchanges depend on availability and the order circumstances. If a direct exchange cannot be arranged, we may ask you to return the eligible item and place a new order.
Cancellation
Contact us immediately to request cancellation. We try to cancel before fulfillment begins, but cancellation is not guaranteed after processing, packing, or shipping preparation starts. Successfully cancelled orders before fulfillment have no cancellation fee; collected payment will be refunded.