FAQ
narvomi™ · MIDNIGHT COTTAGE
FAQ
Answers for thoughtful shopping and everyday care.
What does narvomi™ offer?
Our Midnight Cottage collection includes vintage-inspired seasonal home accessories, tabletop pieces, small organizers, and gifts featuring friendly ghosts, cats, moons, and botanical motifs.
Are the accessories shown in photos included?
Only the pieces expressly listed under Includes are supplied. Jewelry, glasses, tableware, books, and styling props are not included unless stated. Lantern Lane does not include an LED tealight or batteries. Window Watch includes its cover and insert; Book of Small Spells includes one 50-sheet pad of 3-inch sticky notes.
Can I use a real candle inside Lantern Lane?
No. Use only a compatible battery-operated LED tealight up to 1.5 inches in diameter and 1.75 inches high whose manufacturer allows enclosed use. Never use real candles, flames, incense, wax warmers, or mains-powered bulbs.
Are the trays and boxes food-safe?
The jewelry tray, resin ring holder, and decorative storage boxes are not intended for food contact. Pumpkin Post is not for food, liquids, or medication. Follow each listing’s intended use.
How do I care for textiles?
Follow the specific product listing. Ghost Tea Society coasters may be spot cleaned or gently hand washed cold and dried flat. Midnight Herbarium can be machine washed cold on a gentle cycle, line dried, and ironed low on the reverse. Window Watch’s embroidered cover is spot clean only; remove its insert first.
Do the coasters or runner protect against heat and water?
They are not heat-resistant or waterproof. Do not use them under hot cookware. Use appropriate trivets and protect furniture against moisture; remove wet coasters promptly.
How long does preparation and delivery take?
Preparation generally takes 2–4 business days after payment confirmation and verification, or up to 5 during busy periods. Standard transit to eligible U.S. destinations is estimated at 10–15 business days after dispatch. Processing is additional to transit.
What is the shipping cost?
Available shipping methods and fees appear at checkout before payment. Destination and order details affect availability. Free shipping applies only when expressly offered for your order.
How can I track an order?
Shipment details are normally sent to your checkout email when available after dispatch. Tracking may take time to show the first carrier scan. Contact us about extended pauses, delays, or missing parcels.
Can I change or cancel an order?
Contact us immediately. We try to help before fulfillment begins; changes or cancellations may no longer be possible once processing, packing, or shipment preparation starts. Successful cancellation before fulfillment has no cancellation fee.
How do returns work?
Request an eligible return within 30 calendar days after confirmed delivery by emailing service@narvomi.com. We provide the destination and instructions after review. Preference-based returns generally require unused items in original condition, with all included parts; the customer generally pays return postage.
When will I receive my refund?
After an approved return is received, inspected, and accepted, refunds are generally initiated within 5–10 business days to the original payment method. Your bank or provider may need additional time.
What if an item arrives broken or incorrect?
Contact us promptly with your order number and a description. Photos of the item and packaging help us review the issue. Keep broken pieces away from children and pets. We will arrange an appropriate remedy without passing on additional costs resulting from our confirmed error.
How can I contact support?
Email service@narvomi.com or call +86 17896477995. Customer service hours are 8:00 AM–10:00 PM, China Standard Time (UTC+8). We aim to respond within 1–2 business days.